Keeping in contact
The Mackay Children's Contact Service offers supervised contact visits and changeovers for children, separated parents and other family members. We help children stay connected to all members of their family after separation.
Who is the service for?
The Mackay Children's Contact Service is for families who have been through separation and are finding it difficult to manage parenting arrangements. It's for children, young people, parents and extended family.
Here for the children
Children are our focus. We aim to make them feel safe and comfortable. Our Centre is very well equipped with lots of toys, games and play equipment for children of all ages.
How does it work?
The changeover is when children are calmly moved between their separated parents or other family members by our workers. The Centre has separate car parks and entrances in Boddington and Hamlet Streets so that parties do not meet.
Supervised contact visits are blocks of time that children spend with a parent or family member at the Service. These visits happen with the supervision of a worker, who encourages safe and fun interaction using toys and games. These visits can be arranged when both parties agree, or if court ordered. Our staff are trained and child-focused.
Fees
An initial $15 registration fee is payable by each parent using the Mackay Children's Contact Service.
Changeover Fee
$2.50 per changeover is payable by each parent.
Supervised Contact Fee
$25.00 per hour - Full-time employed
$15.00 per hour - Low income and special needs
Contact us in advance
Please contact us before using the Service, as you will be required to attend an initial interview and sign an agreement.
To assist children to feel comfortable at the Centre, we ask that they visit us before their first changeover or supervised contact.
Referrals
Clients of the Mackay Children's Contact Service can self-refer or can be referred by their solicitor, Family Court, community agencies, family or friends.
